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Privacy Policy

​ConsistentRX Privacy Policy

Effective Date: November 18, 2025

 

ConsistentRX (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our patients, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our pharmacy services and website.​

 

1. Information We Collect

  • Personal Information: Name, address, phone number, email, date of birth, insurance details.

  • Health Information: Prescription records, medical history, allergies, and other information necessary to dispense medications.

  • Payment Information: Billing address, payment card details, transaction records.

  • Technical Information: IP address, browser type, device identifiers, website usage data.​

 

2. How We Use Your Information

  • Dispense prescriptions and provide pharmacy services.

  • Verify insurance coverage and process claims.

  • Communicate with you regarding prescriptions, refills, and health services.

  • Maintain compliance with HIPAA, DEA, and South Carolina Pharmacy Practice Act requirements.

  • Improve website functionality and customer experience.​

 

3. Disclosure of Information

We may share information only in the following circumstances:

  • With healthcare providers to coordinate care.

  • With insurance companies/PBMs to process claims.

  • With regulators (state board, DEA, HIPAA audits).

  • With service providers for secure hosting, payment processing, or IT support.

  • When legally required (subpoenas, investigations).

We do not sell or rent patient information.

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4. HIPAA & South Carolina Compliance

  • HIPAA: Protected Health Information (PHI) is safeguarded with strict confidentiality.

  • South Carolina Pharmacy Practice Act: Patient records must be protected from unauthorized access and disclosure.

  • SCOPPA (South Carolina Online Privacy Protection Act):

  • Privacy policy must be posted clearly on our website.

  • Must disclose what personal information is collected, how it is used, and if shared with third parties.

  • Must state how we respond to “Do Not Track” signals.

  • Must disclose if third parties collect information while users are on our site.

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5. Data Security

  • Secure servers and encrypted communications.

  • Restricted access to patient records.

  • Regular audits and compliance checks.

  • Employee training on privacy and security protocols,​

 

6. Your Rights

Patients have the right to:

  • Access and obtain copies of their health records.

  • Request corrections to inaccurate information.

  • Request restrictions on certain uses or disclosures.

  • File a complaint with ConsistentRX or the South Carolina Board of Pharmacy if privacy rights are violated.

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7. Website Cookies & Tracking

  • Our website may use cookies and analytics tools.

  • Users can adjust browser settings to refuse cookies.

  • We disclose how we respond to “Do Not Track” signals, as required by SCOPPA.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

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Contact Us

ConsistentRX
1007 Mauldin Rd.
Greenville, SC 29607
Phone: 864‑920‑4661
Fax: 864‑920‑4685
Email: consistentrx@gmail.com

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